Communicating with Customers

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Customer Communication - Catalogue
http://shop.barnesandnoble.com/booksearch/results.asp?WRD=customer+...
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Customer Communication - Catalogue
http://www.amazon.com/exec/obidos/search-handle-url/index=books&...
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Excellent Customer Service
http://www.channel1.com.au/
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If Looks Could Kill
http://www.mindresources.com.au/new/Each-06.htm#P524_29062
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How to Lose Customers
http://www.mindresources.com.au/new/Each-06.htm#P558_30594
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Client Interaction
http://mac-ed.macmillan.com.au/pls/mc_edu/search_pg2?lvISBN=0-7329-...
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Customer Service and Public Relations
http://www.pearsoned.com.au/TitleDetails.asp?ISBN=0724805087&Or...
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Client Interaction
http://www.mcgraw-hill.com.au/mhhe/comm/cielens/homepage.htm
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Client Service and Relations
http://www.mcgraw-hill.com.au/mhhe/man/titles.htm
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Communicating with Customers
http://www.johnwiley.com.au/database/description.cfm?ISBN=0471335622
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